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Please provide a MINIMUM of 24-hour notice of cancellation. If cancellation is within 24 hours then you will still incur the cost of the full treatment price.

No-shows will also incur the cost of the full treatment price

Rescheduling of appointment requires a MINIMUM 24-hour notice otherwise you will be charged 50% of the treatment price.

If you reschedule or cancel on 2 consecutive times then a booking fee will be required to be paid at the time of booking for any further treatment sessions.


Prior to the delivery of any form of Massage, the patient should be screened for contraindications. This involves asking questions, taking a medical history, followed by an examination and assessment of the patient. The therapist has a duty-of-care, legal and ethical obligation to rule out any problems or conditions (contraindications) whereby massage may be detrimental and harmful rather than beneficial to the athlete.

A contraindication is something that should not be massaged. If you do, then further injury may be caused or very, very rarely even death. Usually, contra-indications are taken to mean no massage to the patient and are often termed as an absolute contraindication, i.e. no massage whatsoever. Some conditions may have partial contraindications where the Massage Therapist must exercise caution. In these cases, massage may be delivered, but the therapist must exercise great caution.

However, if there are any doubts, massage should be avoided until consent has been given by a suitably trained medical personnel.

Although not exhaustive, below is a list of conditions considered to be absolute contraindications to massage;

  • directly over areas of acute injuries – during the first few days following injury
  • over an open wound
  • over recent bone fractures, or potential fractures (undiagnosed)
  • over foreign bodies – e.g. glass, grit, etc
  • infectious skin conditions – e.g. rashes, impetigo, ringworm, fungal infection, psoriasis, etc
  • over damaged skin – e.g. cuts, abrasions, haematomas, recent surgery, recent wounds, etc
  • circulatory problems – e.g. varicose veins, thrombosis, and other vascular conditions
  • active/acute inflammatory conditions – e.g. rheumatoid arthritis

Although not exhaustive, below is a list of conditions considered to be partial contraindications to massage;

  • patients with heart problems
  • patients with blood pressure problems (high and/or low pressure)
  • pregnancy, especially during the first three months


All information provided by patients is confidential and covered by the Data Protection Act principles and as such will be:

  • Processed for limited purposes
  • Not kept longer than necessary
  • Kept Secure
  • Not passed onto anyone else without patient written permission